TERMS & CONDITIONS
The following booking conditions set out the terms on which you contract with us, Discover ehf. All information provided in the brochure and our website www.discover.is is to the best of our knowledge, correct at the time of publication. We will advise you of any changes that are important to the contract or which we believe will affect your pleasure of the service. Please advise us if there is any requirement, which you believe is relevant to your tour so that we can provide you with the latest information at the time of booking. In these booking conditions, “you” and “your” means all persons named on the booking (including anyone who is added or substituted at a later date). “We”, “us” and “our” means Discover ehf.
Except where otherwise stated, these booking conditions only apply to service arrangements which you book with us in Iceland and which we agree to make, provide or perform (as applicable) as part of our contract with you. All references in these booking conditions to “service”, “booking”, “contract” or “arrangements” mean such service arrangements unless otherwise stated.
The person who makes the booking accepts responsibility for the group, and in particular for payment for all tour participants on the booking. You must be at least 18 years old to make a booking. A contract is made when we accept your booking and send you our written confirmation and invoice. If we cannot accept the booking, any money paid will be promptly refunded.
a) The prices included in our brochures are subject to updates. Full pricing details are shown on our website www.discover.is or may be obtained by calling us.b) We reserve the right to notify you of any variation in the advertised price and any changes in service arrangements before accepting your booking.c) Online bookings are fully guaranteed and will not be subject to any additional surcharges.
Our cancellation policy follows the industry standard and the standard set by the Icelandic Travel Industry Association. Should the final payment not be processed by set date, or if you cancel your order, you will be liable to pay any losses that we have incurred in organizing your service up to the point of cancellation, or in the case of failure to settle the final payment. Should you need to cancel your booking you must notify that to us as soon as possible, and you must also obtain written confirmation by us of having received such cancellation (which we will provide immediately). Cancellation charges apply, as seen below. These are calculated in reference to the date when we receive written notice of cancellation, or the date of implied cancellation due to an unsettled final payment.
Cancellation Policy – for Larger Groups (10 pax or more)– More than 60 days: 80% of the deposit is refunded– 60-22 days: 40% of the deposit is refunded– 21-15 days: 25% of the deposit is refunded– 14-0 days: no refundCancellation Policy – for Small Groups or Tour Packages– More than 60 days: 100% refund– 60-22 days: 50% of the deposit is refunded– 21-15 days: 25% of the deposit is refunded– 14-0 days: no refundCancellation Policy – for Day Tours– More than 7 days: 100% refund– 3-7 days: 50% of the total is refunded– 2 days or less: no refund
(a) accepting the changed arrangements, or(b) purchasing an alternative service from us, of a similar standard to that originally booked, if available. If the cost of this alternative is less than your original service, we will refund the price difference. If you do not wish to accept the service we specifically offer you, you may choose any of our other then available services. You must pay the applicable price of any such service, or(c) cancelling, or accepting the cancellation, in which case you will receive a full and quick refund of all assessments you have paid to us. If we have to make a significant change to your service or cancel we will as a minimum, where compensation is due and appropriate, pay you the compensation set out below, subject to the following exceptions.
(1) we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care or(2) We have to cancel because the minimum number of bookings necessary for us to operate your service has not been reached (see above). No compensation will be payable and the above options will not be available if we cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel (such as not receiving payment on time) or where a change is a minor one.